Berks Campus Technology

Request Administrative Rights

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Faculty and staff of the Berks campus can request administrative rights for a University computer assigned to them.

Steps:

  1. Completing the request form, https://forms.office.com/r/Ey3iBZKMQT
  2. The IT staff will review your request.
  3. An email will be sent to your supervisor for approval.
  4. If approved, you will receive an email to create an appointment with IT to change your account on your computer to an administrator account. This can be done with a 15-minute appointment.

This request process is required to be completed annually.

Getting Started at Berks

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Connect to the PSU Wireless Network

Connect your phone to WiFi. There are two wireless networks, PSU and PSU guest. Those with a PSU account should use the PSU network. Please visit wireless.psu.edu from your device and follow the instructions.

Turn on WiFi Calling

Cell service on campus can be challenging. Most phones and carriers support WiFi calling. Connect your phone to WiFi then see what your carrier supports. smartphone performance recommendations

Check your PSU Alert Notifications

Snow (and other emergencies) happen. Notifications on campus closure can be sent via text, email, or phone call. Check your notification preferences at psualert.psu.edu.

Digital Directories

Find Berks faculty and staff at berks.psu.edu/faculty-staff. Be sure to search for yourself. Complete this form, berks.psu.edu/submit-a-directory-update, to update your information.

Search for anyone in the University at directory.psu.edu. Faculty and staff changes go through Workday. Student changes go through the LionPath.

For a list of Berks departments, visit berks.psu.edu/contact-us

Get Started with Outlook Email and Calendar

Get the Outlook app, learn the basics, and then move on to more advanced features at berkstech.psu.edu Outlook Getting Started

Get Started with Teams

Get the Teams app, learn the basics, and then move on to more advanced features at berkstech.psu.edu Teams Requirements

Campus Event Calendars

Check out what’s happening on campus at berks.psu.edu/public-events-calendar.

Schedule Events and Request Rooms

Learn how to use the University’s event and room reservation system, 25Live Getting Started.

Printing, Copying, and Scanning to Email

Every faculty member and every department have a copier code. Contact IT for yours. There are color, networked printers and copiers in every building and nearly every department.

Scan to email is available on copiers and many faculty and staff printers.

The student printing system is PAW Prints pawprints.psu.edu.

Get Software for Personal Use

Office 365 is available for download from office365.psu.edu.

Adjunct Faculty Resources

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Adjunct Faculty Offices

There are three adjunct faculty offices on campus. Each has three computers.

  • Beaver 201 prints to the copier also in room 201
  • Franco 112 prints to the copier in room 122
  • Gaige 313 prints to the copier in room 322

Using Copiers and Printers

Copier Locations

Faculty copiers are located in the following locations.

  • Beaver 201
  • Franco 122
  • Gaige 222
  • Gaige 322
  • Luerssen 101
  • Luerssen 201

Making Copies

Every faculty member is assigned a code to use at the Ricoh copiers to make copies. To obtain your code, please email BK-ITRequest@psu.edu

Change to Color or Single-sided Printing for a Document from a Campus Computer

Please visit our page on color and single-sided printing

Print from a USB Flash Drive on a Ricoh Copier

support.ricoh.com has a guide on how to print a file from a USB flash drive.

PSU Password Change

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  1. To learn about Penn State’s password requirement and find tips for choosing a secure and easy-to-remember password, visit security.psu.edu/passwords.
  2. If you are using a Penn State-issued laptop and you are not on campus, start GlobalProtect VPN and sign-in.
  3. Log in to accounts.psu.edu, click on Change My Password. If you forgot your password, select Reset My Password.
  4. Please see Other Considerations listed below.

Other Considerations

PLEASE NOTE: certain applications may require you to sign-in again with your NEW password such as Office 365, Adobe, OneDrive, and Teams.  Cell phone users on campus will have to enter their NEW password to continue to use the Penn State wifi.

Microsoft applications, OneDrive, Teams – If presented with the Microsoft Sign-In prompt, enter your PSU email address – Penn State user ID, followed by @psu.edu (e.g., abc123@psu.edu) and then complete the Microsoft sign-in using your NEW password.

Campus Wireless – While on campus, enter your NEW password on your phone, tablet, and/or laptop for PSU wireless.

For Apple iOS devices, you will need to remove the profile and install a new profile. Visit service.psu.edu and search for “iOS PSU wireless” for instructions.

Outlook Mail phone app – Enter your NEW password in your Outlook app on your phone and/or tablet.

Account Locked

For assistance with this process, please contact the IT ServiceDesk at 814-865-4357.

Multi-factor Authentication MFA

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Instructions to Enroll

  1. Go to accounts.psu.edu/mfa
  2. Follow the instructions on this site.

Microsoft Authenticator AppIMPORTANT: Register at least 2 methods. It can be the Microsoft Authenticator app and cell phone number for calls and texts.

Tips

Microsoft Authenticator App

Be sure to get the right app from the Apple App Store or Google Play. It will have the symbol to the right and the title is Microsoft Authenticator.

Phones

There are now three options to enter phone numbers: phone, alternate phone, and office phone. You can now register up to three phone numbers.

  • Phone – should be your cell phone. Only this phone will offer texting. Add this phone before adding others.
  • Office phone – is on the list of available authentication methods. This should be your PSU office phone number if you have one. You will need to be at your phone to enroll it.
  • Alternate phone – can be a home phone or a second cell phone. You will need to be at this phone to enroll it.

Yubikey Token Enrollment

Yubikey USB tokens are available as a authentication method. There is a $22-$25 cost. Please visit this site for information on enrolling a Yubikey token.

Smartphone Connectivity and Performance Recommendations

Please visit the Smartphone Performance Recommendations post for information to improve performance and connectivity of your smartphone. The article covers PSU Wireless, WiFi Calling, and Smartphone Updates.

Remote Desktop Connection

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Do Once and Done

Complete the Remote Access Authorization

Complete the form and have your supervisor or Division Head sign it. Return it to I.T. We are waiving this requirement temporarily.

Get the VPN Client and Install It

  1. On your home computer, follow the instructions to install GlobalProtect at help.psu.edu

MAC Only

Enable Screen Sharing on Campus Computer

    1. Open System Preferences, click the Sharing icon
    2. Toggle on Screen Sharing
    3. In the Screen Sharing menu make sure to toggle, “Allow access for: All users.”

Get the Mac Remote Desktop App

    • MAC to MAC – Open the App Store on your home MAC and search for Remote Desktop – VNC, click get and install.
    • MAC (home) to PC (office) – Open the App Store on your home MAC and search for Microsoft Remote Desktop,  click get and install.

Do Every Time

Before Leaving Campus

Restart your computer, leave it turned on, and at the login screen.

Use Remote Desktop Connection on the computer away from campus

  1. Start the GlobalProtect VPN.
  2. Start the remote desktop client.
    • Windows – Use the search feature at the Start menu at the bottom left of the screen and search for Remote Desktop Connection.
    • MAC – Launch the Remote Desktop client
  3. Type in the IP address of the computer on campus to connect. I.T will provide this information.
  4. When prompted to login to your office computer, use your PSU credentials for username use {userID}@psu.edu

WebLabs

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Penn State Weblabs grants you remote access to student-use computer.

Global Protect Virtual Private Network (VPN) is needed. Instructions are available here. To learn how to use GlobalProtect, visit GlobalProtect login

Image of Weblabs Splash screen

Use a web browser to go to weblabs.psu.edu

 

Select the Blue Connect in the Virtual WebLabs box to access the general University bank of computers. These contain the most common software packages.

Select the Gray Connect in the Remote WebLabs box to access the Berks bank of computes. These include specialty software packages.

 

Sign-in with PSU credentials

Use the search bar at the bottom of the screen and type the name of the software.

GlobalProtect

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Some software and systems such as SPSS, WebLabs, and Simba need a Virtual Private Network (VPN) running in order to work.

Downloading and Installing GlobalProtect

An overview and install instructions are available at help.psu.edu. For those using a Penn State laptop, GlobalProtect is already installed.

Using GlobalProtect

Global Protect in the system tray

  1. Find GlobalProtect on your computer. In Windows, it will be in the system tray at the bottom right. On a MAC, it will be in the top right corner. It is the gray globe.
  2. Click the gray globe. The portal address should be secure-connect.psu.edu. Click Connect.
  3. A web page will open. If prompted, enter your PSU credentials.
  4. Once connected, the gray globe will change to blue and green.