Berks Campus Technology

Teams – Requirements

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Accessing Teams

Computer

Option 1 Teams app – Locate the Teams app on the computer by typing Teams in the search bar.

Option 2 Web version – Go to office365.psu.edu, log in, select the Teams icon on the left.

Smartphone

Get and set up the Microsoft Teams app on your smartphone if you plan to make or receive calls when away from your computer or working remotely.

Computer Audio Needs

Audio in and audio out is required for Teams Calls.

Basic Options

  • Laptop users can use the built-in microphone and speakers
  • Desktop users can use the following:
    • A wired headset that also contains a microphone – these are available for faculty and staff through IT.
    • A webcam with built-in microphone and speakers
    • A wired microphone and speakers

NOTE: For those with a Dell conference monitor (pop-up camera on top and speaker bar on the bottom) that connects to a laptop, The pop-up camera is also your microphone. The camera must be up to use Teams calling.

Enhanced Option

Other Tips

Remote Desktop

If remote desktop is used at home, answer the calls from your home computer, These will allow the sound to work properly. Once the call is connected, toggle to the remote session to share or view screens.

Change your default mic, speaker, or camera

  • Use the same microphone and speaker settings for Teams and Zoom. It will make traversing between the two easier.
  • To select the mic, speaker, and camera in Teams, select Settings and more Select to see more options  next to your profile picture at the top of Teams and then choose Settings Settings gear icon > Devices.
    • Under Audio Settings, pick the speaker and mic you want Teams to use by default.
    • Under Video Settings, select the camera you want Teams to use, and see a preview of that camera’s video.

Teams – Learn the Basics

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A Quick Introduction to Teams

The site below contains short videos (2 minutes or less) and instructions on the various components of Teams.

If you are already familiar with Teams and just want to learn about calls, see the videos at
Be sure to check out the Tips for Teams section to learn to transfer a call, merge a call, and park a call.

Self-paced In-depth Learning

Visit https://linkedinlearning.psu.edu/ and search for Microsoft Teams.
  • We recommend the Microsoft Teams Essentials Training (3h 8m) for the beginner.
  • Microsoft Teams Quick Tips (27m) and Microsoft Teams Tips and Tricks (59m) are great for the Teams user looking to enhance their knowledge.

Teams – Settings

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Voicemail

Set your Teams voicemail and other call settings. Instructions are at Microsoft Support – Teams – Manage Your Call Settings Setting include:
  • Voicemail
  • How many seconds the call rings
  • Ringtones
  • Out-of-office voicemail (Just voicemail. This does NOT set the auto reply for email and Teams chat.)
  • Delegates

Setting Your Work Hours

Teams and Outlook calendar work together. The apps share your calendar and follow your work, meeting, and out of the office schedule.

Teams Status Setting

Teams is linked to your Outlook calendar, but you can adjust your status in Teams by clicking on your profile picture. Here is more information: Microsoft Support – Teams Status Setting.

Teams Notifications

Every chat, activity, and Team channel has notification settings. You can set these to you liking at:

Microsoft Support – Teams Notifications

 

Smartphone Performance Recommendations

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Smartphone Updates

It is important to keep your smartphone updated. The number of security issues keeps growing on these devices and the updates will help you stay ahead of issues. Please see the sites below for how to update your phone.

Android phone – Android – How to Update

Apple iOS phone – Apple – How to Update iOS

PSU Wireless

Is your cell phone on the PSU WiFi (look for the fan)?  The connectivity is needed for the Microsoft Authenticator app and Teams will be more reliable on campus if you use the PSU WiFi. While on campus, go to https://wireless.psu.edu on your phone and follow the instructions to connect to the PSU wireless. Those with a PSU account should use the PSU wireless and not the guest wireless. This will results in better performance and connectivity.

WiFi Calling

Are you struggling to make or receive calls on your smartphone while on campus? Most phones and carriers support WiFi calling. Please see what your carrier supports.