1. To learn about Penn State’s password requirement and find tips for choosing a secure and easy-to-remember password, visit security.psu.edu/passwords.
2. If you are using a Penn State-issued laptop and you are not on campus, start GlobalProtect VPN and sign-in.
3. Log in to accounts.psu.edu, click on Change My Password. If you forgot your password, select Reset My Password.
4. Please see Other Considerations listed below.

Other Considerations

PLEASE NOTE: certain applications may require you to sign-in again with your NEW password such as Office 365, Adobe, OneDrive, and Teams.  Cell phone users on campus will have to enter their NEW password to continue to use the Penn State wifi.

Microsoft applications, OneDrive, Teams – If presented with the Microsoft Sign-In prompt, enter your PSU email address – Penn State user ID, followed by @psu.edu (e.g., abc123@psu.edu) and then complete the Microsoft sign-in using your NEW password.

Campus Wireless – While on campus, enter your NEW password on your phone, tablet, and/or laptop for PSU wireless.

For Apple iOS devices, you will need to remove the profile and install a new profile. Visit service.psu.edu and search for “iOS PSU wireless” for instructions.

Outlook Mail phone app – Enter your NEW password in your Outlook app on your phone and/or tablet.

Account Locked

For assistance with this process, please contact the IT ServiceDesk at 814-865-4357.

Instructions to Enroll

1. Go to accounts.psu.edu/mfa
2. Follow the instructions on this site.

IMPORTANT: Register at least 2 methods. It can be the Microsoft Authenticator app and cell phone number for calls and texts.

Tips

Microsoft Authenticator App

Be sure to get the right app from the Apple App Store or Google Play. It will have the symbol to the right and the title is Microsoft Authenticator.

Phones

There are now three options to enter phone numbers: phone, alternate phone, and office phone. You can now register up to three phone numbers.

• Phone – should be your cell phone. Only this phone will offer texting. Add this phone before adding others.
• Office phone – is on the list of available authentication methods. This should be your PSU office phone number if you have one. You will need to be at your phone to enroll it.
• Alternate phone – can be a home phone or a second cell phone. You will need to be at this phone to enroll it.

Yubikey Token Enrollment

Yubikey USB tokens are available as a authentication method. There is a $22-$25 cost. Please visit this site for information on enrolling a Yubikey token.

Smartphone Connectivity and Performance Recommendations

Please visit the Smartphone Performance Recommendations post for information to improve performance and connectivity of your smartphone. The article covers PSU Wireless, WiFi Calling, and Smartphone Updates.