Berks Campus Technology

Teams – Learn the Basics

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A Quick Introduction to Teams

The site below contains short videos (2 minutes or less) and instructions on the various components of Teams.

If you are already familiar with Teams and just want to learn about calls, see the videos at
Be sure to check out the Tips for Teams section to learn to transfer a call, merge a call, and park a call.

Self-paced In-depth Learning

Visit https://linkedinlearning.psu.edu/ and search for Microsoft Teams.
  • We recommend the Microsoft Teams Essentials Training (3h 8m) for the beginner.
  • Microsoft Teams Quick Tips (27m) and Microsoft Teams Tips and Tricks (59m) are great for the Teams user looking to enhance their knowledge.

Teams – Settings

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Voicemail

Set your Teams voicemail and other call settings. Instructions are at Microsoft Support – Teams – Manage Your Call Settings Setting include:
  • Voicemail
  • How many seconds the call rings
  • Ringtones
  • Out-of-office voicemail (Just voicemail. This does NOT set the auto reply for email and Teams chat.)
  • Delegates

Setting Your Work Hours

Teams and Outlook calendar work together. The apps share your calendar and follow your work, meeting, and out of the office schedule.

Teams Status Setting

Teams is linked to your Outlook calendar, but you can adjust your status in Teams by clicking on your profile picture. Here is more information: Microsoft Support – Teams Status Setting.

Teams Notifications

Every chat, activity, and Team channel has notification settings. You can set these to you liking at:

Microsoft Support – Teams Notifications

 

Adobe

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Adobe products are available to students, faculty and staff at no cost.

Getting started

  1. Please go to adobe.psu.edu to sign up for Adobe Creative Cloud, Adobe Express, or Adobe Acrobat Pro. Please review the options carefully.
  2. If you use a PSU computer, you need to submit a request to BK-ITRequest@psu.edu to install the Adobe Creative Cloud app or Adobe Acrobat Pro.

Sign In

  1. Open the Adobe Creative Cloud or Adobe Acrobat Pro application. If you ordered Adobe Express, please visit adobe.com and click Sign In at the upper right.
  2. Enter your PSU email address and click Continue.
  3. Select Company or School Account.
  4. The Penn State sign-in page will appear. Enter your PSU ID and password. The second factor authentication will be needed.

 

The remainder of this page applies to Creative Cloud ONLY.

Creative Cloud – Installing Apps

  1. Click on the Apps tab in the Adobe Creative Cloud app.
  2. Click the Install button beside the app that is needed. There should not be a prompt for elevated privileges.

Set Auto Update

  1. In Adobe Creative Cloud, click on Apps. And then on Updates.
  2. Click on Manage auto-updates and turn on Auto-update for every item on the list.

Set Remove Older Versions

  1. Click on Apps.
  2. Turn on Updates.
  3. For each app that is installed, click Advanced options, and put a check in front of Remove older version.

PSU Password Change

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  1. To learn about Penn State’s password requirement and find tips for choosing a secure and easy-to-remember password, visit security.psu.edu/passwords.
  2. If you are using a Penn State-issued laptop and you are not on campus, start GlobalProtect VPN and sign-in.
  3. Log in to accounts.psu.edu, click on Change My Password. If you forgot your password, select Reset My Password.
  4. Please see Other Considerations listed below.

Other Considerations

PLEASE NOTE: certain applications may require you to sign-in again with your NEW password such as Office 365, Adobe, OneDrive, and Teams.  Cell phone users on campus will have to enter their NEW password to continue to use the Penn State wifi.

Microsoft applications, OneDrive, Teams – If presented with the Microsoft Sign-In prompt, enter your PSU email address – Penn State user ID, followed by @psu.edu (e.g., abc123@psu.edu) and then complete the Microsoft sign-in using your NEW password.

Campus Wireless – While on campus, enter your NEW password on your phone, tablet, and/or laptop for PSU wireless.

For Apple iOS devices, you will need to remove the profile and install a new profile. Visit service.psu.edu and search for “iOS PSU wireless” for instructions.

Outlook Mail phone app – Enter your NEW password in your Outlook app on your phone and/or tablet.

Account Locked

For assistance with this process, please contact the IT ServiceDesk at 814-865-4357.

Multi-factor Authentication MFA

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Instructions to Enroll

  1. Go to accounts.psu.edu/mfa
  2. Follow the instructions on this site.

Microsoft Authenticator AppIMPORTANT: Register at least 2 methods. It can be the Microsoft Authenticator app and cell phone number for calls and texts.

Tips

Microsoft Authenticator App

Be sure to get the right app from the Apple App Store or Google Play. It will have the symbol to the right and the title is Microsoft Authenticator.

Phones

There are now three options to enter phone numbers: phone, alternate phone, and office phone. You can now register up to three phone numbers.

  • Phone – should be your cell phone. Only this phone will offer texting. Add this phone before adding others.
  • Office phone – is on the list of available authentication methods. This should be your PSU office phone number if you have one. You will need to be at your phone to enroll it.
  • Alternate phone – can be a home phone or a second cell phone. You will need to be at this phone to enroll it.

Yubikey Token Enrollment

Yubikey USB tokens are available as a authentication method. There is a $22-$25 cost. Please visit this site for information on enrolling a Yubikey token.

Smartphone Connectivity and Performance Recommendations

Please visit the Smartphone Performance Recommendations post for information to improve performance and connectivity of your smartphone. The article covers PSU Wireless, WiFi Calling, and Smartphone Updates.

Smartphone Performance Recommendations

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Smartphone Updates

It is important to keep your smartphone updated. The number of security issues keeps growing on these devices and the updates will help you stay ahead of issues. Please see the sites below for how to update your phone.

Android phone – Android – How to Update

Apple iOS phone – Apple – How to Update iOS

PSU Wireless

Is your cell phone on the PSU WiFi (look for the fan)?  The connectivity is needed for the Microsoft Authenticator app and Teams will be more reliable on campus if you use the PSU WiFi. While on campus, go to https://wireless.psu.edu on your phone and follow the instructions to connect to the PSU wireless. Those with a PSU account should use the PSU wireless and not the guest wireless. This will results in better performance and connectivity.

WiFi Calling

Are you struggling to make or receive calls on your smartphone while on campus? Most phones and carriers support WiFi calling. Please see what your carrier supports.

Remote Desktop Connection

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Do Once and Done

Complete the Remote Access Authorization

Complete the form and have your supervisor or Division Head sign it. Return it to I.T. We are waiving this requirement temporarily.

Get the VPN Client and Install It

  1. On your home computer, follow the instructions to install GlobalProtect at help.psu.edu

MAC Only

Enable Screen Sharing on Campus Computer

    1. Open System Preferences, click the Sharing icon
    2. Toggle on Screen Sharing
    3. In the Screen Sharing menu make sure to toggle, “Allow access for: All users.”

Get the Mac Remote Desktop App

    • MAC to MAC – Open the App Store on your home MAC and search for Remote Desktop – VNC, click get and install.
    • MAC (home) to PC (office) – Open the App Store on your home MAC and search for Microsoft Remote Desktop,  click get and install.

Do Every Time

Before Leaving Campus

Restart your computer, leave it turned on, and at the login screen.

Use Remote Desktop Connection on the computer away from campus

  1. Start the GlobalProtect VPN.
  2. Start the remote desktop client.
    • Windows – Use the search feature at the Start menu at the bottom left of the screen and search for Remote Desktop Connection.
    • MAC – Launch the Remote Desktop client
  3. Type in the IP address of the computer on campus to connect. I.T will provide this information.
  4. When prompted to login to your office computer, use your PSU credentials for username use {userID}@psu.edu

WebLabs

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Penn State Weblabs grants you remote access to student-use computer.

Global Protect Virtual Private Network (VPN) is needed. Instructions are available here. To learn how to use GlobalProtect, visit GlobalProtect login

Image of Weblabs Splash screen

Use a web browser to go to weblabs.psu.edu

 

Select the Blue Connect in the Virtual WebLabs box to access the general University bank of computers. These contain the most common software packages.

Select the Gray Connect in the Remote WebLabs box to access the Berks bank of computes. These include specialty software packages.

 

Sign-in with PSU credentials

Use the search bar at the bottom of the screen and type the name of the software.

GlobalProtect

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Some software and systems such as SPSS, WebLabs, and Simba need a Virtual Private Network (VPN) running in order to work.

Downloading and Installing GlobalProtect

An overview and install instructions are available at help.psu.edu. For those using a Penn State laptop, GlobalProtect is already installed.

Using GlobalProtect

Global Protect in the system tray

  1. Find GlobalProtect on your computer. In Windows, it will be in the system tray at the bottom right. On a MAC, it will be in the top right corner. It is the gray globe.
  2. Click the gray globe. The portal address should be secure-connect.psu.edu. Click Connect.
  3. A web page will open. If prompted, enter your PSU credentials.
  4. Once connected, the gray globe will change to blue and green.